Shipping Policy

Shipping Policy

Processing Time

  • Customization Period: Each custom pet glowing portrait is designed with care. Please allow 7 business days for the design and customization process.
  • Once your design is complete, we will send you a preview for approval.
  • After receiving your confirmation, we will proceed with production and shipping.

Shipping Rates & Delivery Estimates

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 7-12 business days Calculated at checkout
Express Shipping 5-7 business days Calculated at checkout

Note: Delivery times may vary depending on your location and any customs processing delays.

Order Approval

  • To ensure your satisfaction, we require your approval before proceeding with production and shipment.
  • Please respond to the preview email within 3 business days. Delays in confirmation may affect your delivery timeline.

Free Shipping

We offer free standard shipping for all orders.

International Shipping

We ship to most countries worldwide! Shipping costs and delivery times vary by destination. Customers are responsible for any customs fees or import taxes that may apply.

Tracking Your Order

  • Once your order has shipped, you will receive an email with your tracking number.
  • You can track your order using the provided link or directly on our website under Track Your Order.

Lost or Damaged Packages

  • We are not responsible for packages lost or damaged during transit. If your package arrives damaged, please contact the shipping carrier to file a claim.
  • For lost packages, please contact us at petsinurarea@gmail.com, and we will assist you in resolving the issue.

Shipping Restrictions

  • Currently, we do not ship to P.O. boxes, APO/FPO addresses, or certain restricted countries.

Contact Us

If you have any questions about your order or our shipping policy, please feel free to contact us at: